A landlord must give all new tenants the brochure: Information for New Tenants, which includes information about the rights and responsibilities of landlords and tenants, the role of the LTB and how to contact the LTB. The landlord must give the tenant the brochure on or before the day the tenancy begins, even if the tenant does not move in on that date.

The landlord has 21 days after the tenant has signed and returned the tenancy agreement to give the tenant a copy with the signatures of both the tenant and the landlord.

Where there is no written tenancy agreement, the landlord must provide the tenant with his or her legal name and address within 21 days of the start of the tenancy.

If the landlord does not give the tenant a copy of the signed tenancy agreement within 21 days or, if there is no written agreement and the landlord doesn’t provide the tenant with their legal name and address within 21 days, the tenant can refuse to pay some or all the rent. However, once the landlord provides the tenant with the document(s), the tenant must immediately pay all the rent that they withheld. If the tenant refuses, the landlord could apply to evict the tenant for non-payment of rent.