If the landlord is responsible for providing heat and the landlord does not keep the unit heated to at least to 20 degrees Celsius from September 1 to June 15, you can call the Rental Housing Enforcement Unit, of the Ministry of Housing at 1-888-772-9277 or 416-585-7214. By not providing a vital service, the landlord may be committing an offence.

The Rental Housing Enforcement Unit can:

• arrange for an inspection of the property for any maintenance standard violations, and
• issue a provincial work order that requires the landlord to make repairs by a deadline.

For more information, see the brochure: Maintenance and Repairs.